1. Terms and Conditions Overview
These Terms and Conditions (the "Terms") set out the basis on which JOL KNGSTON LTD ("we", "us", or "our") provides hairdressing and beauty treatment services in our salon located at 30-34 North Street, Hailsham, England, BN27 1DW, and through our website https://jol-kngston.site/ (the "Website").
The Website is designed to present our services, pricing, and service packages, and to allow you to submit enquiries, request quotes, and book appointments. These Terms apply to your use of the Website and to any appointments, treatments, or packages booked with us as a result of your use of the Website or direct contact with the salon.
Before making a booking or using any of our services, you should read these Terms carefully. They contain important information about your rights and obligations, as well as our responsibilities to you. If you do not agree with these Terms, you must not use the Website or proceed with a booking.
2. Acceptance of Terms
By accessing, browsing, or using the Website, or by contacting us to enquire about or book any haircut, colouring, styling, skincare, nail, lash and brow, bridal, or other beauty treatment services (the "Services"), you confirm that you:
- have read and understood these Terms;
- agree to be bound by them in full; and
- are legally capable of entering into a binding contract under the laws of England and Wales.
If you are making a booking on behalf of another person (for example, a friend, family member, or group), you confirm that you are authorised to do so, and that the other person or persons will also comply with these Terms.
We recommend that you print or save a copy of these Terms for future reference. The most up-to-date version will always be available on this page of the Website.
3. Service Eligibility
Our Services are primarily intended for clients located in the United Kingdom. By requesting or receiving Services from JOL KNGSTON LTD, you confirm that you meet the eligibility criteria set out in this section.
3.1 Age restrictions
We operate in accordance with UK standards and industry best practice in relation to age-appropriate treatments:
- Clients must generally be at least 16 years of age to book Services independently.
- For clients under 16, a parent or legal guardian must make the booking, attend the appointment, and provide written consent for the treatment.
- Some Services, including certain colour treatments, chemical processes, or advanced beauty procedures, may be restricted to clients aged 18 and over. We reserve the right to request proof of age.
3.2 Client suitability
We may decline or adapt Services if, in our professional judgement, a requested treatment is unsuitable or unsafe for a client due to hair condition, scalp or skin health, medical history, pregnancy, or other relevant factors. We may require a consultation or patch test before confirming eligibility for certain Services.
3.3 Accurate information
You agree to provide accurate, current, and complete information when making enquiries or bookings, including contact details and any relevant health or allergy information. Failure to do so may affect our ability to provide Services safely and may result in cancellation or modification of your appointment.
4. Booking and Appointment Policy
We aim to make booking your hair and beauty Services simple and convenient. You can submit a booking request through our Website, contact us by phone on +44 7350 816 260, or email us at [email protected].
4.1 Booking process
All appointments are subject to availability and are not confirmed until we have expressly accepted your booking (for example, by email, SMS, or verbal confirmation). We may ask for additional information or a consultation, particularly for complex colour work, bridal styling, or multi-service packages.
Where online booking or enquiry forms are used, submitting a form does not in itself create a confirmed appointment. A member of our team will review your request and contact you to confirm details, timings, Services, and any applicable deposits.
4.2 Cancellations and rescheduling by you
If you need to cancel or reschedule an appointment, we kindly request as much notice as possible so that we can offer the time to other clients. We may apply specific notice periods and cancellation rules, which will be explained at the point of booking and may vary for:
- standard hair and beauty appointments;
- long or specialist colour services;
- bridal or group bookings; and
- promotional or discounted packages.
Where a deposit has been taken, failure to provide the required notice may result in forfeiture of all or part of your deposit. Any such policy will be clearly explained to you when you book.
4.3 Missed or late appointments
If you arrive late, we will do our best to accommodate you but may need to shorten or adapt the Service to avoid impacting other clients. If you are significantly late and we are unable to proceed, this may be treated as a missed appointment and any deposit may be retained.
Repeated missed or very late arrivals may result in us requesting pre-payment for future bookings or, in exceptional cases, declining to accept further bookings.
5. Pricing and Payment Terms
We aim to provide clear, transparent pricing for all Services. Our current price lists and package details may be displayed on the Website and/or made available in salon. All prices are in pounds sterling (GBP) and include applicable UK taxes unless stated otherwise.
5.1 Accepted payment methods
We typically accept major debit and credit cards, and may also accept cash or other methods as advised in salon. We do not accept cheques. We may introduce new payment options or withdraw existing options from time to time.
5.2 Deposits and advance payments
For certain Services or at busy times, we may request a deposit or full advance payment to secure your booking, especially for:
- colour corrections and complex colour work;
- bridal, wedding party, or special occasion packages;
- group or multi-person bookings; and
- long-duration appointments.
Details of any deposit amount, due date, and refund or transfer conditions will be explained at the time of booking. Where you cancel outside of any stated cancellation window, deposits may be refunded or credited at our discretion.
5.3 Pricing errors and adjustments
We take care to ensure that the prices shown on the Website and in salon are accurate. However, errors may occasionally occur. If we discover a pricing error for a Service you have booked, we will contact you as soon as reasonably possible to inform you and give you the option of:
- continuing with the booking at the correct price; or
- cancelling the booking without charge and receiving a refund of any amount already paid for that Service.
We reserve the right to update our prices and promotional offers at any time. Any such changes will not affect confirmed bookings that have already been paid for in full, except where a genuine pricing error has occurred.
6. Service Modifications and Cancellations
While we endeavour to deliver all confirmed appointments as agreed, there may be circumstances in which we need to modify, reschedule, or cancel Services.
6.1 Changes initiated by us
We may modify or cancel a booking where necessary due to:
- staff illness, emergencies, or unexpected unavailability;
- salon maintenance, refurbishment, or health and safety issues;
- adverse weather conditions or events beyond our reasonable control; or
- the discovery that a requested Service is unsuitable or unsafe for you.
In such cases, we will contact you as soon as reasonably practicable to offer an alternative stylist, treatment, time, or date. If we are unable to offer a suitable alternative, any pre-paid amounts or deposits specifically relating to the affected appointment will usually be refunded.
6.2 Right to refuse service
We reserve the right, at our discretion, to refuse or discontinue a Service where:
- a client is under the influence of alcohol or drugs;
- a client behaves in an abusive, threatening, or inappropriate manner towards our team or other clients;
- providing the Service would, in our professional judgement, compromise safety, hygiene, or professional standards; or
- there is any other reasonable cause to believe that proceeding would be inappropriate.
Where we reasonably refuse to provide a Service under this section, any entitlement to a refund of pre-paid amounts will be assessed on a case-by-case basis, taking into account the circumstances and any loss incurred.
7. Health, Safety, and Allergies
Your wellbeing is central to our approach. We follow hygiene and safety procedures that reflect UK salon standards and best practice; however, we also rely on you to share accurate information about your health, allergies, and sensitivities.
7.1 Client responsibilities
You are responsible for informing us, before we begin any Service, of:
- any known allergies, sensitivities, or reactions to hair, skin, nail, or beauty products;
- any relevant medical conditions, illnesses, skin concerns, or injuries;
- pregnancy or breastfeeding; and
- any recent surgeries, treatments, or medications that may affect the suitability of Services.
Failure to disclose such information may impact our ability to carry out Services safely and could increase the risk of adverse reactions, for which we cannot accept responsibility.
7.2 Patch tests and consultations
For certain colour or beauty treatments, UK guidance recommends a patch test or consultation prior to the appointment. We may require you to attend a patch test 24–48 hours before your Service and reserve the right to refuse a Service if a patch test has not been completed within the recommended timeframe.
7.3 Our health and safety commitments
We take reasonable measures to maintain a safe and hygienic salon environment, including:
- regular cleaning and sanitisation of tools, equipment, and work areas;
- use of professional products in accordance with manufacturer guidance;
- training our team in safe and hygienic working practices; and
- following relevant local regulations and industry codes of practice.
If you have any concerns about health, safety, or hygiene, please raise them with your stylist or therapist immediately so that we can address them.
8. Client Conduct in Salon
We aim to create a welcoming, relaxing, and respectful environment for all clients and staff. To support this, we ask that you:
- arrive on time for your appointment and notify us if you are running late;
- treat our team and other clients with courtesy and respect;
- use appropriate language and behaviour at all times;
- follow reasonable instructions given by staff relating to safety, comfort, and salon procedures; and
- avoid bringing valuables to the salon, as we cannot accept responsibility for loss or damage to personal items.
We reserve the right to ask any person who behaves in an abusive, discriminatory, threatening, or otherwise unacceptable manner to leave the premises immediately. In such circumstances, we may cancel or terminate the Service, and any entitlement to a refund will be assessed at our discretion.
9. Liability and Limitations
We take pride in delivering high-quality hairdressing and beauty Services, but there are limits to the extent of our liability under these Terms and under applicable law.
9.1 Reasonable care and skill
We will provide the Services with reasonable care and skill, using appropriately trained team members and professional products. However, individual results may vary depending on existing hair, skin, or nail condition, aftercare, and other factors outside our control.
9.2 Dissatisfaction and adjustments
If you are unhappy with any aspect of your Service, please let us know as soon as possible, preferably before you leave the salon. Where appropriate and reasonable, we may offer to make adjustments or corrections within a specified timeframe. Any such remedy will be at our discretion and may depend on the nature of the issue, your hair or skin condition, and adherence to recommended aftercare.
9.3 Limitations of liability
To the fullest extent permitted by law, we will not be liable for:
- any loss or damage that was not reasonably foreseeable when you booked the Service;
- any loss of profits, business, or opportunities;
- any loss or damage arising from failure to follow our aftercare advice or to disclose relevant health or allergy information; or
- any loss or damage to personal property brought into the salon.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter that cannot lawfully be limited under UK law.
9.4 Dispute resolution
We aim to resolve concerns informally and promptly. If you have a complaint, please contact us using the details in section 12. We will review your concerns and aim to respond within a reasonable period. These Terms are governed by the laws of England and Wales, and the courts of England and Wales will have exclusive jurisdiction in relation to any disputes arising.
10. Intellectual Property
The Website and its content, including text, images, logos, branding, layout, graphics, and any other materials (collectively, the "Content"), are owned by or licensed to JOL KNGSTON LTD and are protected by copyright, trade mark, and other intellectual property rights.
You may view and temporarily store copies of pages from the Website for your own personal, non-commercial use only. You must not, without our prior written consent:
- copy, reproduce, modify, distribute, or create derivative works based on the Content;
- use any images, logos, or branding from the Website for your own business or commercial purposes; or
- remove, obscure, or alter any copyright, trade mark, or other proprietary notices on the Website.
We may feature photographs or case studies showcasing client transformations, salon interiors, treatments, or products. Where such imagery includes identifiable individuals, it is used with appropriate consent. You must not download or reuse such images for your own purposes without our explicit written permission.
11. Privacy and Data Protection
We are committed to protecting your personal data and handling it in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
When you use the Website, contact us, or make a booking, we may collect and process your personal data, such as your name, contact details, booking history, and relevant health or allergy information necessary for safe provision of Services.
Our Privacy Policy explains in more detail:
- what personal data we collect and why;
- the lawful bases on which we process your information;
- how long we keep your data;
- your rights in relation to your personal data; and
- how to contact us with privacy-related questions or concerns.
By using the Website or booking Services with us, you acknowledge that your personal data will be processed in accordance with our Privacy Policy. We encourage you to read it carefully before submitting any personal information.
12. Changes to Terms and Contact Information
12.1 Changes to these Terms
We may update or amend these Terms from time to time, for example to reflect changes in the law, our Services, or our business practices. Any changes will be posted on this page with an updated "last updated" date. We recommend checking this page regularly to ensure you are familiar with the current version.
Your continued use of the Website or further bookings of our Services after any changes have been made will constitute your acceptance of the updated Terms.
12.2 Contact information
If you have any questions about these Terms and Conditions, or wish to discuss a booking, concern, or complaint, you can contact us using the following details:
Salon name: JOL KNGSTON LTD
Address: 30–34 North Street, Hailsham, England, BN27 1DW
Telephone: +44 7350 816 260
Email: [email protected]
For general information about our Services, current pricing, and available appointments, you may also explore our dedicated pages for Services, Treatments, Hair, Beauty, and Bridal, or submit an enquiry through our Contact Us page or via our Booking page.
These Terms and Conditions were last updated on the date indicated on this page.