Privacy Policy for JOL KNGSTON LTD (Pip's Salon)

Privacy Policy overview

This Privacy Policy explains how JOL KNGSTON LTD, trading as Pip's Salon, collects, uses, and protects your personal information when you use our website at https://jol-kngston.site/, make an enquiry, or book an appointment with us.

We understand that information about your personal identity, contact details, and preferences is sensitive. We are committed to handling your data lawfully, fairly, and transparently, and to complying with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This page provides clear information about what we collect, why we collect it, how long we keep it, who we share it with, and the rights you have in relation to your personal data.

Who we are

For the purposes of UK data protection law, the data controller responsible for your personal information is:

JOL KNGSTON LTD (Pip's Salon)
30-34 North Street
Hailsham
England
BN27 1DW
Phone: +44 7350 816 260
Email: [email protected]

References in this Privacy Policy to “we”, “us”, “our” or “Pip's Salon” refer to JOL KNGSTON LTD. We are responsible for deciding how and why your personal information is used when it is collected through this website and in connection with our hairdressing and beauty treatment services.

Personal information collected

We collect personal information that you choose to share with us, as well as certain data automatically collected from your use of our website. The information we collect may include:

• Identity and contact details – such as your name, email address, telephone number, and, where relevant, your postal address.
• Booking and enquiry details – including the services you are interested in (for example, precision haircuts, colouring and highlights, skincare treatments, manicures and pedicures, lash and brow services, or bridal styling), preferred appointment dates and times, and any notes you choose to provide to help us prepare for your visit.
• Communications – records of your interactions with us, such as enquiries made via our Contact Us page, messages sent through our Booking tools, or responses to any feedback requests.
• Technical and usage data – such as IP address, browser type, device information, and how you navigate our website pages (for example, Services, Treatments, or Bridal), collected via cookies and similar technologies as explained below.

We do not intend to collect special category data (such as detailed health information) through our website. If you choose to share any information about allergies, sensitivities, or medical conditions so that we can tailor treatments safely, we will handle that information sensitively and only for the purpose of providing your requested services.

How we use your information

We process your personal information only where we have a lawful basis to do so. Depending on the circumstances, we may rely on one or more of the following legal bases: performance of a contract, legitimate interests, your consent, and compliance with legal obligations.

We use your personal information to:

• Provide and manage our services – to process your bookings, confirm appointments, deliver hairdressing and beauty treatments, and manage your client account or profile.
• Respond to your enquiries – to answer questions submitted through our website, phone, or email, and to provide information about our services, pricing, and availability.
• Maintain client records – including notes about your past appointments, preferences, and relevant details you have chosen to share to help us provide a tailored and consistent salon experience.
• Improve and personalise your experience – to understand how our website is used, enhance navigation between pages such as Stylists, Hair, and Beauty, and refine our content and offerings.
• Send service messages – such as appointment confirmations, reminders, updates, and important notices relating to your bookings or our terms and policies.
• Comply with legal and regulatory requirements – including record-keeping and responding to lawful requests from regulatory bodies or authorities.

Where we rely on legitimate interests, we balance our interest in running and promoting a professional, luxurious, and efficient salon service with your rights and expectations. You can object to processing based on legitimate interests as explained in the “Your data rights” section below.

We will only use your personal information for the purposes explained in this Privacy Policy, unless we reasonably consider that we need to use it for another compatible purpose, in which case we will provide you with information about that additional use where required by law.

Cookies and tracking technologies

Our website may use cookies and similar technologies to support essential functionality, understand how visitors use our pages, and improve your browsing experience.

Cookies are small text files stored on your device when you visit a website. They help us to:

• Remember your preferences, such as previously viewed pages or forms you have started to complete.
• Ensure the website works as expected, including forms used for Booking or Contact Us.
• Generate anonymous statistics and analytics so we can see which parts of the site are most popular and where we can improve.

Where required by law, we will ask for your consent before using non-essential cookies (for example, analytics or marketing cookies). You can usually manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect how our website functions.

For more detailed information about the specific cookies used on our site, the purposes they serve, and how long they last, we may provide a separate cookie notice or cookie banner linked from the website.

Data sharing and disclosure

We treat your personal information with care and only share it where necessary and lawful. We may share your data with:

• Trusted service providers – including providers of website hosting, booking or scheduling tools, email services, IT support, and payment processing. These providers are only allowed to use your information to provide services to us and must protect it appropriately.
• Professional advisers – such as accountants, insurers, or legal advisers, where this is necessary for the management and protection of our business.
• Regulatory bodies and authorities – where we are required to do so by law, regulation, or a court order, or to protect our rights or the rights of our clients or staff.

We do not sell, rent, or trade your personal information with third parties for their own independent marketing purposes.

If we ever need to share your personal information outside the United Kingdom, we will ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

Retaining your data

We keep your personal information only for as long as it is reasonably necessary for the purposes set out in this Privacy Policy, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

In practice, this generally means that:

• Client records and appointment history are retained for a period that allows us to provide a consistent service, manage repeat bookings, and meet our legal obligations.
• Enquiry information is kept for as long as needed to respond to you and, if relevant, to follow up on your interest in our services.
• Technical and analytics data collected via cookies is retained for time periods that help us understand long-term trends while respecting your privacy.

When personal information is no longer needed, we will securely delete it or anonymise it so that it can no longer be linked back to you. The exact retention periods may vary depending on the type of data, how it is used, and any legal or regulatory requirements that apply.

Your data rights

Under UK data protection law, you have a number of rights in relation to your personal information. These rights may not always apply in every situation, but we will consider each request carefully and respond in accordance with the law.

Your rights include:

• Right of access – to request confirmation of whether we hold personal information about you and, if so, to receive a copy of that information.
• Right to rectification – to ask us to correct any inaccurate or incomplete personal information we hold about you.
• Right to erasure – to request that we delete your personal information in certain circumstances, for example, where it is no longer needed for the purposes for which it was collected.
• Right to restrict processing – to ask us to suspend the use of your personal data in specific situations, such as while we investigate a concern you have raised.
• Right to data portability – in some cases, to receive your personal data in a structured, commonly used, and machine-readable format and to have that data transmitted to another organisation.
• Right to object – to object to certain types of processing, including where we rely on legitimate interests as our legal basis.
• Right to withdraw consent – where we rely on your consent (for example, for certain types of marketing or cookies), you can withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in the “Contact information and policy updates” section below. We may need to request specific information from you to help us confirm your identity and ensure your rights are respected.

You also have the right to raise concerns with the UK Information Commissioner's Office (ICO) if you are unhappy with how we have handled your personal information. We would, however, appreciate the chance to address your concerns first, so please consider contacting us in the first instance.

How we protect your data

We take the security of your personal information seriously and have put in place appropriate technical and organisational measures designed to protect it against unauthorised access, alteration, disclosure, or loss.

These measures include, where appropriate:

• Using secure hosting and technical safeguards to protect the website environment.
• Restricting access to personal information to staff and service providers who need it to perform their duties.
• Using reasonable security practices for email and electronic communications.
• Regularly reviewing our data handling practices and updating them to reflect changes in technology and legal requirements.

While we do our best to protect your personal information, no system can be guaranteed to be completely secure. If you have any concerns about the security of your data or suspect that your information may have been compromised in connection with our website or services, please contact us immediately using the details below.

Contact information and policy updates

If you have any questions about this Privacy Policy, how we handle your personal information, or if you wish to exercise any of your data protection rights, you can contact us at:

JOL KNGSTON LTD (Pip's Salon)
Address: 30-34 North Street, Hailsham, England, BN27 1DW
Phone: +44 7350 816 260
Email: [email protected]
Website: https://jol-kngston.site/

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we make changes, we will revise the “Effective date” at the top of this page and, where appropriate, provide additional notice on our website.

We encourage you to review this page periodically to stay informed about how we protect your personal information whenever you explore our Services, discover our Stylists, or book your next appointment with Pip's Salon.